Great leaders show composure during stressful situations. But remaining cool and collected in times of crisis is easier said than done, partly due to our own behavioral patterns. Allowing ourselves to become tethered to a particular agenda or resolution puts us at risk for increased stress and diminished communication.
Being open to personal change is the first step to improving conflict-resolution habits. Self-management allows leaders to more effectively manage conflicts. Mantras (or internal chants) are a great way to self-manage: these small reminders can help us control our emotions and, in turn, any conflicts that arise.