Oxford University Press's
Academic Insights for the Thinking World

  • Author: D. Christopher Kayes

Lessons for Volkswagen on organizational resilience

Volkswagen shocked the world. The world’s largest automaker admitted to creating software that would deliberately generate false exhaust emission information on many of its popular cars. Making matters worse, Volkswagen’s top leadership seemed unsure about how to respond to the crisis as it threatened the company’s reputation, operations, and long-term strategy.

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