“Undercover Boss”: Lying to Tell the Truth
Clayton P. Alderfer
Undercover Boss, one of reality TV’s newest additions, is based on a truth that many thoughtful CEOs grasp: they do not have a thorough understanding of what goes on at the middle and bottom of their organizations. There are multiple reasons why. Immediate subordinates do not know either. Middle and lower ranking managers withhold their understanding from those above them. First level managers cut deals with hourly workers that permit the employees to do well enough financially while not working too hard – lest the employees act disruptively. CEOs hired from outside have even less of an idea about what goes on, as insiders feel resentful about being subject to outsider rule and choose not to tell what they know. The reasons why CEOs face this predicament are thus far reaching. The question for CEOs who grasp this tough reality is whether they can do anything about it.