Oxford University Press's
Academic Insights for the Thinking World

  • Author: Saul J. Weiner

Why we need “mystery shoppers” directly observing health care

Considering the well documented problems of medical error, it’s remarkable that it’s rarely observed. Of course there is much scrutiny of the data that is generated during the health care encounter, but that is not the same thing. For instance, while quality measures track data on how well blood pressure is managed, there are not measures of whether blood pressure is actually measured accurately.

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